Reservation Policy

MOUNTAIN SPRINGS LODGE POLICIES

EXTRA GUEST CHARGES
Each lodge, cabin and suite rate includes a certain number of guests.  Listed below are the base number of guests included in each rate and the charges for guests above those that base.

Ponderosa Lodge: base rate includes up to 15 guests,  each addtional adult is $35/night and each additional child is $20/night.
Pines Lodge, Trailhead Lodge & Cornerstone Lodge:  base rate includes up to 12 guests, each addtional adult is $35/night and each additional child is $20/night.
All other cabins & suites:  base rate includes up to 2 guests, each addtional adult is $25/night and each additional child is $20/night.

DEPOSITS
Ponderosa Lodge, Pines Lodge, Trailhead Lodge & Cornerstone Lodge required deposit is the base rate for each night plus tax due at the time of booking.
All other cabins & suites required deposit is half of the base rate for each night plus tax due at the time of booking.

CANCELLATION DEPOSITS for the Ponderosa, Pines, Trailhead and Cornerstone Lodges are refundable only if the lodge is rebooked to another party for the same time period. Deposits on all other buildings will be refunded only if notice of cancellation is given 30 or more days prior to the reservation date. Deposits will not be refunded for reasons of weather. Deposits that are refunded are subject to 10% cancellation fee.

TAX has not been included in the prices listed.  Chelan County lodging tax is 10.2% and will be applied to the reservation.

WEDDINGS & EVENTS must be booked through our Event Coordinators and not online.  Please call 1.800.858.2276 for the best personal assistance.

HIKING TRAILS Ask for a map at the front desk! We have trails that range from easy to more difficult - and everything in between. Signs will designate hiking and cross country ski trails, or, ask for directions at the office.

DINING is one of the most wonderful experiences provided by Mountain Springs Lodge. Be sure to make your dining reservations well in advance!  Reservations are requested 24 hours in advance.

WINTER TRAVEL can begin in October and end as late as April. If you are traveling from the west side of the state you will cross a mountain pass, and therefore should carry chains. While our county roads and driveways are nearly always in excellent condition, there are times when the passes themselves close. We will refund deposits only if both passes, Snoqualmie and Stevens, are closed. If you make winter reservations please be prepared for winter driving conditions. Pass report – 800/695.7623

MOTORIZED VEHICLES (snowmobiles, trail bikes, etc.) are not allowed to be driven on Mountain Springs property. The exception is snowmobiles, providing you have made arrangements to take your snowmobile on a guided tour.   Otherwise they must remain on trailers and taken to trails.

HOT TUBS are provided for your pleasure and enjoyment! Be sure to follow posted directions.

TELEPHONE service is available in Beaver Creek Lodge. At Mountain Springs Lodge Verizon has excellent service, At&T is fair.  For all other providers, coverage is limited.

FISH PONDS Watch giant trout jump for the floating fish food! Sorry, we do not allow fishing.

FIREWOOD The staff has left a reasonable amount of firewood at your lodge. Please use electricity as your primary heat source. If you need additional wood, you may supply.

SMOKING is not permitted in any of the lodges, but is permitted on lodge decks. Due to fire danger and litter, smoking is not allowed elsewhere on the grounds.

PARKING Please do your best to park in the lot closest to your lodge. Refrain from parking on the grass - there are underground septic pipes and tanks in grass areas.

PETS are not allowed. Some offsite lodges make certain provisions for them on a case by case basis.  A $25 per pet per night is applied to pets lodging in pet friendly cabins.